“One of the most important roles for my position is maintaining the strong relationship we have with our current customers, identifying any problems as they arise and minimalizing any interruption.”
I have extensive experience in software analysis and design, specialising in business IT. With a degree in Business Information Systems, from the University of Central Lancashire, since leaving university I have always worked for relatively small companies, developing and implementing software applications into organisations across the UK. So I have a practical knowledge of the day to day operations of SME’s, which is a great advantage when working with our customer.
As the Software Services Manager, my main role is to oversee all customer projects and support the rest of the team, identifying who has the greatest expertise in which modules of sage and making sure they are utilised. On a daily basis I am involved with everything from post sales, project management, and implementation of business applications, end user training and on-going support. One of the most important roles for my position is maintaining the strong relationship we have with our current customers, identifying any problems as they arise and minimalizing any interruption. I work directly with our regional managers to ensure all of our customers are receiving a high level of service and that the entire team is reading from the same hymn sheet.
In my spare time I consider myself to be a supporter of all sports, whilst being a participant in none, but if I had to select a favourite team it would most likely be Burnley, just to annoy Mark Edwards. I have also recently taken up playing squash and badminton with a few members of the office staff, I don’t win too many matches, but jumped at the chance to get away with pinging squash balls at Rob Stanway.