Rosefox were struggling with technology that was nearing the end of its lifecycle and needed to update their software in order to avoid more serious problems in the future. Their existing server was also maturing and the warranty costs were escalating year on year. Moving to the cloud resolved the issues they were facing and helped them stay one step ahead of the competition.
THE COMPANY —
Rosefox Paper is a family-run independent paper merchant. They have been supplying the printing trade since October 1982. Their delivery routes span a wide area, from Cheshire in the South to Cumbria in the North, and across Lancashire and Greater Manchester. To service this region they have twelve delivery vehicles and five sales representatives. These are backed up by an internal sales team to give customers the best possible service.
THE CHALLENGE —
Rosefox’s original system was hosted on an eight year old server from HP utilising Microsoft Exchange 2003. So they were suffering from outdated software on dated technology, and the warranty costs were increasing year on year. It wasn’t so much as an upgrade of choice or convenience but more of requirement to make the most of the technology.
WHY STONEHOUSE? —
“As far as we are concerned StoneHouse Logic are the only choice, and we didn’t ask anyone else to even consider as we trust them implicitly. They have never let us down and the service we receive is fantastic. As with every other project we have undergone with StoneHouse, this one ran smoothly from the very beginning and was perfect throughout.”
THE PROJECT —
Rosefox Paper commented “We are well aware that there are always provisional issues with technology and the introduction of any new system, having worked with computers long enough to know that there are always going to be some hidden, unexpected obstacles. But StoneHouse handled these efficiently and professionally in a timely manner and the project reached completion within the anticipated timescale.”
THE SOLUTION —
To resolve Rosefox’s issues with their original server, we suggested that they migrate their email services to the cloud with Office 365 and resolved their warranty issues by replacing their internal server with the latest Microsoft technologies; inclusive of extended warranty with external support through StoneHouse Logic. David Harrison (Accounts Manager) has said that “When we first migrated onto Office 365 we experienced a few teething issues getting used to the Operating System, but that was a Microsoft issue and something that StoneHouse gladly assisted us with, supporting us through every little step along the way so we have not experienced any impact to our daily operations. It took a while for people to get to grips with the new interface but we are now running as smooth as ever, taking full advantage of the business class benefits at hand!”
FUTURE CHALLENGES —
The solution provided to Rosefox is an advanced design, capable of growing to suit the business’ needs and requirements. The only challenge that they may face is making full use of the latest technologies their system is able to utilise including the full range of cloud technologies incorporated with Office 365 and making full use of available software such as Lync. David Harrison commented that they received an “Amazing job, and feel that we wouldn’t receive half the service at twice the cost from another provider and know that we can always trust and rely on StoneHouse Logic if ever there was an issue!”
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