When our needs changed, we knew they would be able to provide us with an expert and personable service for our IT support, and they haven’t disappointed in that.”
A small and pro-active team – as deView Europe is – needs to have a secure and easily-managed IT system so they always have their fingers on the pulse. Stonehouse Logic has provided this, along with complete peace of mind that if an issue arises that is hindering the working day, it will be dealt with promptly and absolutely.
deView Europe is a world-leading security solution provider; part of an international technology group specialising in the design and manufacture of advanced surveillance products and systems. The firm works across sectors including banking, retail, governmental, industrial, health and education to provide high-quality, reliable products for varying applications across the globe. Ten employees work from the company’s headquarters in Clayton Le Moors, near Accrington.
Before the start of the relationship with Stonehouse Logic, the first line of defence against IT queries was Eddie Chatburn, technical manager at deView. He said: “My expertise with hardware and software is completely self-taught, and in dealing with issues that were arising on what was a daily basis, it was a complete drain on my working day as I’d have to research the answers before solving the problem.”
More stability from the hardware and a higher-level, faster turnaround support mechanism was needed, particularly as remote working was becoming a more prevalent feature of the business. If people were out of the office, it was crucial that access and operations were functioning at 100%.
“We were initially looking to install Sage 200, and Stonehouse has a particular expertise in that area. Throughout those initial enquiries on Sage 200, Stonehouse showcased their professionalism and extensive knowledge of the changing IT world,” said Eddie.
“When our needs changed, we knew they would be able to provide us with an expert and personable service for our IT support, and they haven’t disappointed in that. We are completely safe in their hands. For what we pay, it’s well worth it.”
Upon appointment, Stonehouse installed two new high specification servers to handle the activity of the business and offer complete reliability on the hardware front. A silver support contract severely elevated the speed that crises could be responded to, and provided Eddie with confidence that all deView employees would have the tools they needed to work effectively, at all times.
Eddie said: “There’s a perfect example as to the impact Stonehouse has had. I was recently on holiday in Turkey and was unable to handle a technical query I had from the team that would have had a big impact on their ability to complete a project. Just one phone call to Stonehouse and that worry was alleviated.”
For the immediate future, deView’s concerns about its IT infrastructure being able to cope with additional demand on the back of the business’s growth has been addressed by Stonehouse’s earlier work. “What is certain is that however our business develops over the next few years, we’ll always be provided with a service that matches our needs and is of a high standard across the board,” added Eddie.