StoneHouse Logic Support Benefits:

We start at 8am so you don’t have to. We will perform checks and run your backups for you before your doors open so there is no disruption to the daily operation of your business, plus, we will also check for any internet or general network resources problems. We don’t have account managers, you deal direct with senior engineers, and what’s more we empower all our technicians with specific customer knowledge and aim to get the same senior engineer to you each time, so our team will be familiar with your system and an expert in the software you are using, so we can get you back up and running quicker. Unlike other companies, we offer loan equipment such as laptops, PCs and servers to reduce the level of disruption should you have an issue with your hardware. This is completely free and is available to you for the entire time your original hardware is at fault! We will ring your suppliers (like your internet provider) for you so you don’t have to waste hours on the phone, letting you do what you do best. And because this is what we do best, we have direct contacts available that can speed up the process. Also, as a Sage Business partner you would benefit from assistance on your Sage Software if there are technical faults. And because we know that your budget can be a worry, we charge a fixed price for all PC installations to allow you to plan for changes and growth, not only that but we also offer to do it for free for all of our gold and platinum support customers!

Why choose StoneHouse Logic:

By demonstrating our technical excellence and continued customer satisfaction, we have been awarded the Microsoft Gold Competency Partner for Network Infrastructure Solutions, an accreditation we have held consecutively for 6 years. If that wasn’t enough, we also won the Microsoft Small Business Solutions Specialist in 2011 for our wide range of solutions experience in regard to companies with 5-75 PC’s, but were Microsoft think 75 user systems are small we don’t; We value the importance of all our customers and recently received 192 out of 200 in the Microsoft Customer Satisfaction Survey, completely overshadowing the UK Average of 166.

We are a local company with a portfolio of organisations in across the North of England; we hold a fantastic reputation amongst our current customers and always look after our clients systems as if they were our own. We offer a complete solution approach with a single source for all ICT resolutions from desktop hardware, laptops to network infrastructure, and Sage etc. and on top of that we are more than willing to take time to get to know both you and your company before we move forward and do not ask for any investment or commitment from you until you are happy.

desktop-and-network-support

Key Benefits:

  • Remote Support and Case Management
  • Back-up monitoring and Reporting
  • Daily Diagnostic Remote Health check
  • Additional On-Site Technical Support
  • On-Site Support Response
  • On-Site Project Assistance
  • Microsoft Business Critical Support Helpline (based on our Microsoft Gold Partner Status)
  • Sage 1st Line Remote Technical Support
  • Sage 1st Line ONSITE Technical Support (Gold Support Only)
  • Disaster Recovery Audit and Report (Gold Support Only)
  • Information Systems Strategy Advice (Gold Support Only)
  • Microsoft Outlook Training (Gold Support Only)