We would recommend StoneHouse Logic to anyone in business who is looking for reliable and cost-effective IT support. We trust them to take care of our systems.”

Logo Douglas Lee

Any organisation that is dependent on its IT network will know how important it is to have access to cost-effective and high quality support and advice. For smaller organisations this will need to be provided by an external company that has the critical mass of knowledge and resources to deliver a consistent service and response covering normal business hours (and sometimes beyond). However, like any cost this needs to be controlled and value for money ensured in the current economic climate.

THE COMPANY —

Douglas Lee is a private dentistry practice based in Accrington, established in 1970 by Dougie’s father Tony Lee. The practice offers a broad range of cosmetic, preventative and restorative dentistry, including dental implants, in a relaxed, friendly environment. Douglas Lee pride themselves on their levels of patient care and specialise in helping nervous patients by providing pain-free dentistry in a safe, calm and comfortable space.

The surgeries are brand new and offer the ultimate in patient comfort and safety. The public rooms resemble those found in an elegant top-class hotel more than a clinic. Comfy sofas, attractive plants and paintings and quiet areas with gentle lighting are all designed to make clients feel very special and cared for.

THE CHALLENGE —

The practice IT network was disjointed and management were concerned about security. They were also keen to make better use of systems to gain efficiency and help with team planning.

Key Challenges:

  • Improve data security and backups
  • Difficulties sharing data, key contacts and calendars
  • Impact on the business of downtime
  • Unplanned IT Costs
  • Coordination with Dentistry Software

WHY STONEHOUSE? —

Mark Edwards from StoneHouse takes up the story. “We immediately started work on configuring and installing new equipment running Microsoft Small Business Server 2011. This took care of all their office productivity requirements like e-mail and spreadsheets as well as providing a secure and stable platform to run their more specialised practice applications. Once that was installed we implemented our Silver Level network support service to look after the day-today support issues.”

The StoneHouse Silver Level support service is designed for businesses that rely heavily on their IT infrastructure. It provides planned onsite technical assistance as well as proactive remote support coupled with a fast response. It provides all the aspects needed to deliver a cost-effective and comprehensive support service.

THE SOLUTION —

StoneHouse Logic now provide pro-active network and IT support to the practice. This has provided fast response and simpler management of systems—giving peace of mind that everything is properly configured, secure and reliable. Working with the provider of the dentistry practice software the team resolved all outstanding issues.

Irrespective of where the fault lies in the network StoneHouse Logic take ownership of the problem until a resolution is achieved. This has saved Douglas Lee staff a lot of time and effort.

Douglas Lee now has in place a solid and reliable network on which the business can grow. What’s more the new infrastructure has provided the capability to work easily and securely away from the office.

FUTURE CHALLENGES —

“We now have access to a helpful support team at StoneHouse who always work hard to answer our queries straight away.” Fiona comments. “They also have a remote help login which means we can report new issues and monitor how they are being resolved. This has kept downtime to a minimum and helped increase staff productivity.”

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